Privacy Policy

1. Who We Are

Eroja Mart Limited ("Eroja", "we", "us") operates a digital marketplace connecting customers with local vendors and personal shopping agents across Nigeria.

Address: 6, Omojuwa Close, Unity Estate, Owode, Lagos
Email: erojasupport@gmail.com
Phone: 08100314793

2. What We Collect

We only collect data that is necessary to provide our services:

• Account info — name, email address, phone number, account type
• Profile — profile photo, business name, store description
• Financial — payout bank details and transaction history (we never store full card numbers)
• Location — delivery address and city, used for agent matching and delivery fee calculation
• Orders — shopping requests, cart contents, and payment records
• Reviews — feedback you leave on vendors, products, or agents

Payments are handled entirely by our payment partner. We never store your full card details.

3. How We Use Your Data

We use your data to:

• Create and manage your account
• Process orders, payments, and vendor payouts
• Match customers with available shopping agents
• Calculate delivery fees based on your location
• Send order updates and important notifications
• Handle disputes and provide customer support
• Detect fraud and keep the platform secure
• Comply with Nigerian legal obligations

4. Who We Share Your Data With

We do not sell your personal data. We share it only where necessary to run the service:

5. Your Rights

Under the Nigeria Data Protection Act (NDPA), you have the right to:

• Access — request a copy of all data we hold about you
• Correct — fix any inaccurate information
• Delete — request account deletion (completed within 30 days)
• Opt out — withdraw marketing consent at any time
• Complain — lodge a complaint with the Nigeria Data Protection Commission (NDPC)

To exercise any right, email us at erojasupport@gmail.com.

6. Data Security

Your data is stored on secured servers with restricted access. We apply industry-standard protections and regularly review our security practices. We never store full card numbers — payment data is handled directly by our payment provider.

7. Data Retention

We keep your personal data for as long as your account is active. If you delete your account, personal data is removed within 30 days. Financial records may be retained longer where required by Nigerian law.

8. Children's Privacy

Eroja is not intended for users under 13 years of age. If you believe a child has registered on our platform, please contact us immediately at erojasupport@gmail.com and we will promptly delete the account.

9. Push Notifications

We send order status and payment notifications via push and SMS. You can turn off push notifications at any time in your device settings. SMS notifications for critical order updates may still apply.

10. Changes to This Policy

We may update this policy from time to time. We'll notify you of significant changes through the app or by email. Continued use of the platform after an update means you accept the revised policy.